AskBandhu

ASKBANDHU PRIVACY POLICY

Effective: 24 Feb 2026

This Privacy Policy describes how our mobile application collects, uses, stores, and protects user information when you use the consultation services available through the App.

By using the App, you agree to the terms described in this Privacy Policy.

INFORMATION WE COLLECT

We collect the following personal details to create and manage your account and enable consultations:

1.1 PERSONAL INFORMATION

We collect the following personal information:

•Full name
•Email address
•Phone number
•Date of birth
•Gender
•Profile photograph (optional)

1.2 DEVICE & TECHNICAL INFORMATION

We may automatically collect:

•Device model
•Operating system version
•App version
•Log and diagnostic data for performance and troubleshooting

1.3 PERMISSIONS-BASED DATA

The App requests the following permissions:

•Camera — to take and upload a profile picture
•Photo Library — to select a profile picture from your device
•Microphone — required for real-time audio/video consultations
•Location (When in Use) — for region-based personalised insights and address autofill
•Notifications — for booking confirmations, calls, messages, reminders, and important updates

You can revoke these permissions at any time from your device settings.

1.4 PAYMENT INFORMATION

We do not store your debit/credit card details, UPI credentials, or banking information on our servers. We may store transaction IDs, payment status, and basic billing details required for booking management and accounting.

1.5 CONSULTATION DATA

•Booking details
•Consultation history
•Chat messages shared during a session

This information is used only to deliver the service and for customer support.

WHY WE COLLECT YOUR DATA

We collect user data for the following purposes:

•To create and manage user accounts
•To schedule and conduct consultations
•To provide personalised insights based on date of birth and location
•To process payments and invoices
•To send booking confirmations, reminders, and service notifications
•To improve app performance and fix technical issues
•To respond to customer support queries
•To maintain service security and prevent fraud

HOW WE USE YOUR DATA

Your information is used strictly for:

•Operating and maintaining the App
•Connecting you with the selected consultant
•Enabling audio/video calls
•Sending transactional notifications
•Improving service quality and user experience

DATA SHARING

We may share limited data only with:

•The consultant you book — only the information required for the session
•Payment processors — for secure payment handling
•Video calling provider (e.g., Agora) — to enable real-time consultations
•Cloud hosting and infrastructure providers — for secure data storage
•Analytics providers (e.g., Firebase) — for app performance monitoring

All third-party providers are contractually obligated to protect your data under their respective privacy and data protection policies.

DATA STORAGE & SECURITY

•User data is stored on secure cloud servers
•Sensitive data is protected using encryption in transit and at rest
•Access is restricted to authorised personnel on a need-to-know basis
•We follow industry-standard security practices to prevent unauthorised access, loss, or misuse

USER RIGHTS

You have the right to:

•Request access to the personal data we hold about you
•Request correction of inaccurate or incomplete data
•Request deletion of your account and associated data
•Withdraw consent for marketing communications at any time

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Users will be notified of material changes via in-app notification or email (if registered).

CONTACT US

For any privacy-related questions, data requests, or concerns:

Master Vastu Private Limited

Attn: Privacy & Compliance Department

7th Floor, Flat No. 701, Rameshwaram, Shanti Path Raj Garden Apartment, Tilak Nagar, Jaipur, Rajasthan 302004, India

Email: support@askbandhu.in